Returns without an RMA cannot and will not be accepted. Clearly note the provided RMA number on the package. After obtaining an RMA, please make sure that your return is adequately packed and insured. You are responsible for safe return shipping. Alternatively, call our Customer Service at (800) 265-9182 between 8 am and 5 pm EST, from Monday to Friday. In the case you experience any difficulty in using the form, contact us via email at the above listed information. Use the Support Request Form online as the quickest way to obtain an RMA (fastest way - no waiting on hold).Provide your name and contact information, the order number, the date of purchase, the product plate information (indicating model name, serial number, configuration ID), any photos or other media files if your reason for the return is any kind of damage.
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